posted this on December 31, 2013, 2:26 PM
Please view the table below to understand the capabilities associated with each permission and role.
There's nothing here?
Sorry about that John! Please see the attached image, does that help?
I'm having trouble finding detailed information regarding visibility that the Admin and Team Admin have into the files other users create. So, I'll just ask: can the Team Admin view all files created by the team, regardless of the sharing level an individual member places on the file?
Great question Tim. The Admin and Team Admin do not have automatic access to all files created by team members. Sharing files works the same for all users on the Team, they need to be invited to a folder or document before they have access to it. Does that answer your question?
+1 to add ability for Team Admin to see all folders and files for the team.
+1 for Admin to see all teams' folders and files.
(Apologies for intruding Timothy's question :)
Thanks for listening,John
Mitch - yes, it does. From other support pages, am I correct in understanding that the Team Admin or Admin can reclaim files and folders when the user is deleted or removed from the team?
Regarding John's point - in a university environment such as ours, there are significant privacy concerns around those abilities. As long as the files can be recovered to a manager when a staff person leaves, we tend to approach such matters as mandating business work being put in the appropriately shared folders.
I can see where having those abilities at the Admin level available (if that's your work environment) would be helpful... but there should be a way to opt in or out.
Not a problem John, always good to hear from you. Do mind creating a new post in our Feature Request forum? That way users can easily find your request and vote on the topic. Feel free to edit your post here with a link to the formal request.
Timothy, there is an option to delete a user and claim ownership over any of their files. See the tutorial below.
Fantastic. Thanks Mitch!
@Mitch - You bet -- enter this into the Features Form now.
@Timothy - Spot on: This (future enhancement) should be configurable (on/off) -- I'll include that in the features form.
@Mitch and @Timothy - Submitted 2 tickets, one for each aspect (Team Admin and Admin):
Great! Thanks so much guys
How can transfer Admin role to another team member
Hi Srinivas - To transfer the main account admin role to another user on your account, you must contact us at support[at]lucidchart.com. We can help you with that! If you're just looking to add another user to manage team members, then you can simply 'promote to team admin' from the Team page of your account.
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